Cancellations & Returns Policy
1. How do I return an item purchased on www.bonsaitemple.com?
Returns are easy, simply follow these steps
- Contact us and provide Order ID details.
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
2. What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is an unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
3. I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
4. Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
5. When are returns not possible?
There are certain scenarios where it is difficult for us to support returns - Return request is made outside the specified time frame - Product is damaged because of use - Product is not in the same condition as you received it
6. What is Replacement Guarantee?
If you have received a damaged or defective product, you can return it to get a replacement within 30 days of delivery at no extra cost. Please contact us with a replacement request within 30 days of delivery. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
7. When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are always covered and your money safe. Refunds are issued when - When a dispute has been ruled in your favour
8. I’ve still not received a refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
9. How do I cancel an order?
- You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
- In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
- Unfortunately, an order cannot be cancelled once the item has been delivered to you.
10. How can I cancel items in my order?
You can cancel an item in your order, unless the order is not shipped.
11. How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order or entire order cancellation, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund.
1. What are the shipping charges on www.bonsaitemple.com?
Bonsai Temple offers shipping only within India on all products respective of the order size.
2. How long will it take to receive the ordered products?
We attempt to process every order and ship it within 48 hours. Your order will get delivered within 3-6 business days depending on your location in India
In some cases, it may take longer to receive the shipment depending on your accessibility.
3. What should be done if my package has been opened or tampered with or I receive an incorrect article?
Please do not accept a shipment that has been tampered with in any way. Just show the delivery boy what you mean and call us at +91-9810218458 to lodge a complaint. We will resend the shipment to you. In case you receive an incorrect article, contact us and we will arrange return pick up and deliver the correct item at no extra cost.
1. What are the payment options available on www.bonsaitemple.com?
You can choose from the following payment options:
o Credit card and Debit card
o Net Banking
2. Is it safe to use my credit/debit card on www.bonsaitemple.com?
You can be assured that www.bonsaitemple.com offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card transaction directly without any information passing through us - we do not retain your banking information.
3. What if I make a purchase using my debit/credit card, and the amount gets charged to my card but the order is not successfully placed?
This is not likely to happen, but just in case it happens, please contact customer service and we will refund your money within 5 working days.
4. What is the process for Cash on Delivery (COD) purchase?
Sorry, we are currenly not offering cash on delivery(COD).